Some Common Mistakes to Avoid During Online Customer Service

Today’s customers are far more demanding and difficult than yesterday’s customers. In this fast-paced contemporary world, customers do not have time to queue, and they can’t wait for too long for if you can’t attend to their needs. They need…

Integrate Live Chat Widget to Bring Intelligence into Your Website

Most companies are making use of live chat service providers to interact with visitors on their websites. It’s a way of having real time connection with potential customers and improving customer relationship and experience.

The live chat experience could be more efficient if the webmaster integrated the live chat widget for a website. It's a facility that companies prefer to use as it gets embedded on a website instead of appearing as a pop-up window on your site.

A chat widget is usually at the bottom of your page, on the right side. It gets positioned in such a way that, if a visitor navigates from one page to another within your website, the chat widget remains static, giving them an opportunity to ask questions on all pages.

Also Read: How Online Salesmen Can Maximize the Sales by Utilizing the Live Chat Software

Once a chat widget is installed on your web page, you can customize it to suit your business theme and branding. You can have a welcome message on the chat widget, or a company logo for your visitors to see when they visit the page. You can customize it to your business needs to create a more lasting impression on your customers.

How an integrated live chat widget for website benefit your business

Mobile responsive

 A visitor can be able to use a web chat widget to access the site via their phones. It gives a mobile user a better experience and a chance to connect with the seller at the convenience of their phones.

Integration with Other Devices

You can integrate your live chat widget with a desktop app or mobile app and be able to manage conversations with your customers when they visit the web page from anywhere.

Must Read: 6 Advantages of Website Live Chat for Your Wholesale Business

Customer Care Services

Since a live chat widget can be customized to suit your business goals; a live chat widget can be used to deliver customer care services. They can be customized to have a welcoming message and offer assistance to customers.

A visitor will have an assurance that a business owner or a representative is present on their web page and they will be willing to ask for more information about the website’s offer.

Communication Tool

Live chat integration with your website can be a communication tool with your customers. A client is more likely to use the live chat than the contact phone numbers provided on the web page because it’s convenient.

It provides instant communication and feedback to clients. Most people are looking for quick answers while navigating through a page. A live chat widget present on every page, gives a customer an opportunity to keep asking for more details as they navigate through the pages.

It offers an open line of communication with users even when they are offline; your replies can be sent to them on email and still keeps the message in the chat widget.


Live chat widget, if utilized well can be a great tool for your business. They can be customized to create lasting first impression to your visitors while at the time offering assistance. The widget is embedded on your web page allowing a customer to access it from page to page. Live chat widget can be integrated with mobile and desktop apps, making it easy for both visitors and business owners to communicate and connect from anywhere. Enquiries can be instant with immediate feedback.

Still Not Familiar With UPI? Here are Few Things You Should Know

The whole country wants to go into a cashless for the convenience it offers and the Government of India has initiated different steps to make digital transactions easier than ever. The purpose of using a UPI app is to seamlessly transfer money to a retailer or wholesaler business or to your friends and family. The biggest advantage is that you no longer have to carry your debit cards or cash because your smartphone will double up as your wallet.

What is a UPI Payments App?

For those still struggling with UPI, it stands for unified payment interface where cash is transferred using IMPS through your preferred bank. Compared to the conventional NEFT payment system which requires lots of information, IMPS is much faster, reliable and gets the job done with the least number of steps. A UPI identifies a user’s payment system by using a phone number or an email id. The payment system works 24/7, giving you the freedom to do away with the use of credit and debit cards in public places, or feeling helpless if you run out of cash.

How Can You Make Use of a UPI Bank App?

Android is one of the most popular operating systems used in most smartphones in India. For each bank, be it SBI, ICICI or HDFC among many others there is a specific UPI bank app that you could download from the Google Play Store to initiate a transaction. These apps are also available in the app store for Apple iPhone users.

Compared to traditional debit cards and the new age of digital wallets, UPI is much faster and requires minimal steps to send money. Popular services like My Airtel App already make use of this transaction method where you have to enter your login details or the last three digits of your card. An OTP is sent to your phone number which is automatically registered to immediately complete the IMPS transaction.

How Different is UPI App from Payment Gateways and Mobile Wallets?

Mobile wallets are expected to stay in the current market despite UPI app services becoming relevant. Experts opine that because of the sheer popularity of payments apps, people will continue to transact using them as they expand with new offers from time to time along with a range of features. Payment gateways are a completely different platform where a merchant provides security for the money being transacted and safeguards the sender.

At the moment, only a limited apps which use UPI are available because of which the services are much faster and seamless. You can instantly pay vendors to get services or products without disclosing your debit card details or having to enter your secret PIN in a public location.

Safe and Reliable

The reason why it became instantly popular is because of the two-factor authentication used by the services. It ensures no transaction will be complete without your approval and instead of OTP, MPIN is being used for the highest level of security.

One of the best and most trusted UPI app is the My Airtel App which you can use to recharge your smartphone, pay your DTH bill and purchase items. The speedy service of a UPI app will save you time and most of them are fully-authenticated by all recognized Indian banks.